Your questions


  1. How to place an order?

You can place your order online directly on our website

  1. Is it possible to modify my order or my delivery address?

Yes, you can change your order or your delivery address. However, you only have a few hours to make this change because the orders are transmitted in real time to our logistics center. Just send us a message at to let us know about the change.

  1. Has my order been placed successfully?

Following your order, you will receive a confirmation email directly. If you haven't received it, your order has failed. In this case, you must start the command again.


  1. When will I receive my order?

Delivery times are 48 to 72 hours after dispatch (working days only). If the order has not arrived within 5 working days after dispatch, please contact us via our mailbox

  1. How do I track my order?

You can track your order directly on the La Poste website. You will also receive an email with a tracking link once your order has shipped.

  1. Do you offer free shipping?

Yes, delivery is free from 80€ of purchase.

  1. My order is a gift - can you remove the invoice from the package?
It is possible to send the package without the invoice. You just have to send us a message on our mailbox

( to let us know.


  1. What payment methods do you accept?

We accept payment by Credit Card, Apple Pay and Paypal.

  1. Was my payment successful?

If your payment was successful, you will receive an order confirmation email. If you did not receive this email, check that your email address is spelled correctly.

  1. How do I use my promotional code?

When ordering, you can enter your code in the box provided. Following that, the reduction is automatically carried out. If that doesn't work, check that the code is spelled correctly.


  1. Are my payment details secure?

Your payment details are well secured. We use the payment leader Stripe which ensures optimal security of your payment data.

  1. Do you keep my payment details?

No, we do not store your payment details.


  1. Do you offer a warranty on your watches?

Yes, we offer a 2 year warranty on all our watches.

14. What does 3ATM water resistance mean for Madness Cuff watches?

Our watches, elegant and durable, resist a pressure of 3 ATM, supporting occasional splashes. However, they are not designed for immersion, so avoid showering, swimming or any other water activity with your watch to keep it working optimally.


15. I am a social media influencer - is a collaboration possible?

Yes it is possible. Contact us via our mailbox: